Remotely lockdown/wipe corporate computer when employee terminates? Security.Someone should be contacting you about the issue. I've also been in contact with our support group. So, while you may want to do this, it won't affect the speed during the support session. This only changes the resolution to which they are converted when downloaded from the Bomgar Box post session. Here, you're suggesting changing the resolution for the Session Recordings. This was set very high at 1024x768, so I lowered this to 640x480. Jason W wrote: I don't see an area to change the setting for the graphics sent during remote session, but I did see a setting for the recording session resolution. This would really cut down on the data transfered during the session. The video in this link will show you how to do that:Īlternatively, you could perform the support session using the Command Shell. If you're running Bomgar 10.2<, you'll be able to select a Low Bandwidth Screen Sharing performance option, which will change all the colors to grey scale. The next time you log in to offer support, click on the performance button. Gregg's suggestion is a good one, and you can change that within the Bomgar rep console. It sounds as if the slowness may be due to the end-user's connection.
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